Customers with Web-shop access are responsible for ensuring that their orders do not include errors as to the quantity of product ordered. All placed orders will receive an order conformation email indicating what and how many items were ordered. All order confirmations must be reviewed for potential errors made in ordering by the customer. We are not responsible for errors made in quantity or variety on orders placed through our web shop. It is the customers responsibility to review placed orders and report any errors immediately. In short, if you order 50 bunches but only meant to order 5, you have to let us know or you will receive the 50 bunches ordered.
Please examine your cut flowers carefully upon receipt. All quality problems must be reported by phone or Email to our Company within 24 hours of your receipt of the product(s). No adjustments will be made without a written request, indicating the original invoice number, within 24 hours of receipt of product. Pictures of the specific issue and or destruction photos of the affected product(s) will be required. Do not dispose of your product until the process of supplying pictures has been completed. Failure to provide pictures of the product issue when asked to do so, may result in your claim being denied. Once the requirements for processing the credit have been met, an adjustment will be made to the invoice in question, prior to the invoice being paid. No cash refunds.
Photos on this website are for reference only. Actual product may vary in size or color.
At Pacific Coast, we try to insure that all orders are shipped complete and are packaged in such a manner as to avoid damage in transit; however once an order leaves our facility we no longer have control over how it is handled. We are, therefore, not responsible for loss, damage or delay in transit and are not responsible for filing claims against the carrier.
Standing orders are subject to availability and force majeur, or any other cause beyond the control of Pacific Coast.
Our credit terms are one week (7 days) unless otherwise stipulated. We hereby agree that any failure to pay for merchandise purchased when due, will entitle Pacific Coast to recover any sums actually due from the buyer, with interest thereon at one and one-half percent (1.5%) per month compounded, with all costs of collection and court expenses, including but not limited to reasonable attorney fees. This agreement and other provisions of this sales contract shall be controlled and governed by the laws of the Province of British Columbia not withstanding the fact that merchandise may be shipped, delivered, or payable outside the Province of British Columbia.